> For the complete documentation index, see [llms.txt](https://docs.canvipress.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.canvipress.com/support-and-policies/refund-policy.md).

#  Refund policy

We want you to feel confident when trying CanviPress. That’s why we provide a **7-Day Money-Back Guarantee**.

Refunds are processed under the following conditions:

* Refund requests must be submitted within **7 days of the original purchase date**.
* Refunds are available only for your **first purchase** of CanviPress. Additional purchases, license upgrades, or renewals are not eligible for refunds.
* Refund requests must be made through our official support channels:
  * Email: <support@canvipress.com>
  * Live chat at [canvipress.com](https://canvipress.com/?utm_source=gitbook.com)

Refunds will not be granted if:

* You decide you no longer want the product after the refund period.
* You expected different functionality that is not described on our [website](https://canvipress.com/?utm_source=gitbook.com).
* You purchased the product by mistake or changed your mind.
* You fail to provide a valid reason for the refund request.

Processing Time:

* If approved, refunds will be processed within **5–10 business days** back to your original payment method.

By purchasing a product from [CanviPress.com](https://canvipress.com/?utm_source=gtibook.com), you agree to this Refund Policy.